1 GENERAL INFORMATION
This website is operated by 4EverGreen, Ellevænget 6, 7400 Herning, Denmark, VAT/CVR no. 41533587. Tel. +45 7199 9884, Info@boligoghaven.dk. If you experience any problems with your order on the Website or with other use of the Website, please contact our Customer Service:
• Email: Info@boligoghaven.dk
• Phone: +45 7199 9884 (Mon-Fri 9am-2pm).
• Regular mail:
Ellevænget 6, 7400 Herning, Denmark
If there are parts of the Terms you don't understand, we recommend that you contact Customer Service before you start shopping on the Website.
2 IMPORTANT NOTICE
READ THE TERMS AND CONDITIONS CAREFULLY BEFORE ORDERING GOODS FROM BOLIG OG HAVEN.
These terms and conditions ("the Terms") apply when you order or purchase goods on the Website. The Terms may be updated from time to time (for example, to reflect changes in technology, our business model, our system capacity, or in relevant laws and regulations), and we therefore ask you to accept the Terms every time you shop with us. Any reference to "you" or "your" means you as a user of the Website; any reference to "we", "us", or "our" means Bolig og Haven.
If you do not accept the Terms, you cannot order or purchase goods on the Website.
You have the right to withdraw from this agreement without giving any reason within 14 days from the day on which you, or a third party other than the carrier and indicated by you, take physical possession of the goods. Read more under "Right of withdrawal".
The rules on defects under Danish sales law apply to your purchase, meaning you have certain statutory warranties regarding the conformity of the goods. Read more under "Defective goods and incorrect goods".
Placing an order
The online store is open 24 hours a day, but may be closed for maintenance. We try, as far as possible, to carry out such maintenance during the night.
An order placed on a public holiday will be processed the following business day.
You must be at least 18 years old to purchase goods on the Website and hold a valid payment card accepted by us. If you are under 18, you must have a legal basis for entering into an agreement with us.
We can only complete your order if the delivery address is a private or business address in one of the countries on the "We ship to" list. We do not deliver to PO boxes.
We reserve the right to cancel the purchase agreement in any of the following situations, without being liable for compensation or other costs:
- Your payment details are incorrect or cannot be verified
- Your order has been placed for the purpose of committing fraud or similar, or is placed in connection with a criminal act or other unlawful activity
- An unintended error occurs on the Website, e.g. a payment error or similar
- We have reason to believe you are under 18 years old
Agreements can only be entered into via the Website or by phone to our Customer Service. We do not process orders submitted by email, letter, or fax.
At what point in the ordering process are you bound by your order?
Before placing your order, you have the opportunity to change the information you have entered, including delivery and billing information or payment details. You can also change the items or remove items from your shopping cart.
When you click "Buy and pay", a receipt is shown on your screen. From that point, you are bound by the purchase agreement. Please read more under "Right of withdrawal".
Please contact our Customer Service if you made a mistake when placing your order – they're ready to help you.
You will receive an order confirmation by email.
After the agreement is concluded, the rules on the right of withdrawal apply, see below.
Language of the agreement
The agreement can only be concluded in Danish.
Access to the agreement
You will receive by email a confirmation of the content of the agreement as well as a copy of these Terms. We store concluded agreements, including the order confirmation, for a certain period of time, and we recommend that you also save these documents, as they may not necessarily remain available on the Website afterwards. Please read more under "Track your order and view history".
Anti-fraud measures
To protect you and our other customers against fraud and to maintain a high level of security for online purchases, we may carry out verification checks. The verification check may include the data you submit when ordering on the Website, including your address and payment details.
3 PAYMENT METHODS
We accept the following payment methods
- Dankort
- MasterCard
- Visa
- MobilePay
- Viabill
Security code (Card Verification Value (CVV))
If you pay by card, you'll be asked to enter the card's security code. You'll find the three-digit security code on the back of your card, usually on the right-hand side. The security code is required to complete the payment and to maintain a high level of security. Other similar security measures may also apply
Payment procedure
When your item leaves our warehouse for delivery, payment will be charged via the selected payment service.
PRICES AND DELIVERY
All listed prices for goods, delivery costs, and other costs include taxes, VAT, and duties.
Costs relating to delivery, freight, or postage may vary and are added to each order.
Price guarantee
As a starting point, we offer a price guarantee on all products on the website. To make use of the price guarantee, you must provide written documentation by email to info@boligoghaven.dk showing where the product can be purchased under the same terms at a lower price. The request will then be processed, and you can expect it to be confirmed or declined within 24 hours on business days. To use the price guarantee, written confirmation must be provided before placing your order.
The price guarantee only applies to Danish-owned webshops.
PriceRunner Purchase Guarantee
As a PriceRunner member, your purchase is protected up to DKK 50,000 if a problem occurs in connection with your purchase. The purchase guarantee costs nothing for you as a consumer and applies to all purchases when you shop with us.
If you're not already a PriceRunner member and visited us via them, you can complete your registration within 60 minutes of your purchase. It costs nothing and takes less than three minutes, and just like that your purchase is covered by the guarantee! Visit PriceRunner and get Purchase Guarantee.
If you want your purchase to be covered by the Purchase Guarantee, your order must be addressed to you as a private individual. With the Purchase Guarantee, you're compensated if an item is damaged, if an item is missing on delivery, if delivery fails to arrive, or if the item is wrong or defective.
If something goes wrong with your purchase, PriceRunner Purchase Guarantee covers both the purchase cost and shipping costs. You'll also be compensated for any direct financial loss you may have suffered due to the error. PriceRunner Purchase Guarantee does not cover any loss of value, lost income, or other direct or indirect costs.
Visit PriceRunner to see a list of excluded categories as well as the final terms of use for the Purchase Guarantee.
Currency
Prices on the Website are shown in the currency applicable to your country. Please use the country selector at the top of the Website if you want to change your choice of country. Your delivery address determines which currency you'll be charged in.
Please note that changing the country to which delivery is to take place may affect the price and delivery costs.
You can pay in the following currencies:
- Danish kroner (DKK)
Delivery
We ship to:
- Denmark
- Sweden
Delivery terms
Goods will be delivered to the delivery address provided when ordering. We only deliver to private and business addresses – not to PO boxes.
Your item will be delivered on weekdays, Monday to Friday. The delivery time depends on which country the delivery is to and which carrier is used.
A signature is required upon receipt of the goods. It doesn't necessarily have to be you who signs. Persons at the delivery address (e.g. a family member, a friend, a receptionist, etc.) can sign for receipt with binding effect for you.
Our carrier will make at least two delivery attempts. With each delivery attempt, the carrier will leave a notice informing you of the details for the next delivery attempt and any option for self-pickup. The carrier will typically hold the item for up to 7 days before returning it to us as undelivered. Please note that our carrier may also deliver the item to your neighbor if you have consented to this and circumstances allow it.
Please note that you bear the risk for the item after delivery. If the packaging appears to be damaged, you should refuse to accept the item. If you wish to complain about any faults or defects, you must inform us, see more under "Defective goods and incorrect goods".
Separate deliveries
If your order consists of several items, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain items are delayed or not in stock at the time of ordering. You will be informed that your order is subject to separate deliveries. You will not be charged extra delivery costs for separate deliveries.
Track your order and view history
Once your order is completed, you'll receive an email with your order confirmation. This email includes a tracking number (Track & Trace) linked to your package. You can always find and track your package by clicking the link in the email or entering the tracking number at https://gls-group.eu/DK/da/find-pakke.
4 Right of withdrawal (applies to consumers only)
You have the right to withdraw from this agreement without giving any reason within 14 days.
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, take physical possession of the goods.
In the case of several different goods ordered in one order but delivered separately (i.e. separate deliveries), the withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, take physical possession of the last item.
In the case of an item consisting of multiple lots or parts, the withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, take physical possession of the last lot or part.
To exercise the right of withdrawal, you must inform us (see contact details below) of your decision to withdraw from this agreement in an unambiguous statement (e.g. by letter sent by post, fax, or email). You may use the standard withdrawal form below, but it is not mandatory.
The withdrawal period is met if you send your notice of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you exercise your right of withdrawal under this agreement, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us), without undue delay and in any event no later than 14 days from the date on which we received notice of your decision to withdraw from this agreement. We will carry out such reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back, or you have provided evidence of having returned the goods, whichever is earliest.
»You must bear the direct cost of returning the goods. The costs are expected to amount to no more than approx. DKK 139.«
You must return the goods or hand them over to us without undue delay and no later than 14 days from the date on which you informed us of your decision to withdraw from the agreement. The deadline is met if you return the goods before the 14 days have expired.
We recommend that you keep the postal receipt as proof that you have handed the package over to the post office/carrier.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
5 DEFECTIVE GOODS AND INCORRECT GOODS
If your item is defective, or we have delivered the wrong item, please contact our Customer Service. If you can already identify the defect etc. at the time the carrier attempts delivery, you should refuse to accept the item.
In the case of a defective item or the wrong item, you can choose between the following options:
- Return the item and receive a refund of the purchase price and all delivery costs, once our Customer Service has processed the return,
- Return the item and receive a corresponding item, once our Customer Service has processed the return, provided we can supply a corresponding item, or
- Keep the item and request a proportional reduction of the purchase price
When contacting Customer Service, please provide the order number, item number if applicable, and describe what's wrong with the item, etc.
You are not responsible for costs associated with returning a defective item or the wrong item. We will of course refund the purchase price and the original delivery costs once we have received the item back, unless you receive a replacement item instead of the original item.
6 OTHER MATTERS
Website updates
We do our best to keep the Website up to date and to ensure that prices, offers, descriptions, and other information about the goods are correct. However, spelling errors, errors in prices, offers, descriptions, and other information about the goods may occur, and sometimes we discover that the price of an item has been stated incorrectly.
Force Majeure
We are not liable for delays or failure to fulfil our obligations under the Terms if the delay or failure is due to events beyond our reasonable control.
Entire agreement
These Terms constitute the complete terms of the agreement between us.
Invalidity
If one or more of the provisions of the Terms should be declared wholly or partially invalid, the remaining provisions will continue to apply.
Assignment
We are entitled to assign our rights and obligations under the agreement entered into with you to a third party. The assignment is naturally conditional on the standard of service you receive not being diminished. We will notify you of any such assignment. By accepting these terms, you consent to any such future assignment. At the same time, you accept that from the point at which we have notified you of the assignment, your rights can only be asserted against that third party.
Personal data
We treat your personal data confidentially. Please read our privacy policy, which explains how we use the personal data you provide us in connection with the order process and your general use of the Website.
Right to complain
You are of course always welcome to contact our Customer Service if you have complaints about an item you've purchased from us. Our Customer Service can be contacted by phone, email, and regular mail. You'll find the contact details for our Customer Service under "General information" above.
You can also file a complaint about an item you've purchased from us with the Center for Klageløsning (Danish Complaint Resolution Center), Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can file a complaint with the Center for Klageløsning via the Complaint Portal for Nævnenes Hus.
You can also use the European Commission's online complaint portal to file a complaint. This is particularly relevant if you are a consumer residing in another EU country. You can file the complaint at the following link: http://ec.europa.eu/odr. When filing a complaint, you must state our email address, Info@boligoghaven.dk.
Governing law and jurisdiction
Any agreement entered into between us under these Terms is governed by Danish law. Any dispute arising in connection with our agreement, including the existence or validity of the agreement, shall be brought before a competent court in Denmark.